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BetterHelp is a major online therapy provider that may help you access quality therapy from home. Read our testers’ experience and dig in to our deep dive of the platform to see if it’s for you.
If you’re considering self-harm or suicide, help is available
If you’re having thoughts of suicide or self-harm, you can access free support right away with these resources:
- The National Suicide Prevention Lifeline. Call the Lifeline at 800-273-8255, 24 hours a day, 7 days a week.
- The Crisis Text Line. Text HOME to the Crisis Text Line at 741741.
- The Trevor Project. LGBTQIA+ and under 25 years old? Call 866-488-7386, text “START” to 678678, or chat online 24-7.
- Veterans Crisis Line. Call 800-273-8255, text 838255, or chat online 24-7.
- Deaf Crisis Line. Call 321-800-DEAF (3323) or text “HAND” at 839863.
- Befrienders Worldwide. This international crisis helpline network can help you find a local helpline.
People are using online therapy tools now more than ever. Still, it can be tricky to navigate the vast offerings of telehealth providers to figure out which service is the best for your situation.
BetterHelp pairs users with licensed therapists for web-based therapy sessions.
The company says it offers people the chance to access e-counseling services anytime and anywhere, but you may be curious whether BetterHelp is all it’s said to be.
Quick facts about BetterHelp
- BetterHelp is an online therapy platform connecting users to licensed therapists
- The platform says it has more than 24,000 licensed therapists
- You can work with a therapist via your computer, smartphone, or tablet
- A subscription ranges from $60 to $90 a week, billed monthly
- You can remain anonymous with your therapist if you prefer
What’s great about BetterHelp?
- You have online access to experienced therapists.
- You can remain anonymous with your therapist.
- You get unlimited messaging with your therapist.
- Changing therapists is reportedly easy.
- The app and website are easy to navigate.
- The service is generally more affordable than in-person therapy.
- You can try the service for free for 7 days.
- It’s available in the United States and the United Kingdom.
Our Healthline Associate, Heather Riesebeck, tried BetterHelp for about a month and loved the number of options there were for her therapy sessions, and how flexible they were. Riesebeck said BetterHelp is a “good fit for users who are motivated and committed to pursuing therapy, but may want flexibility in their appointments…it is very easy to cancel or reschedule appointments.”
Heather also mentioned how she had high expectations since her prior experiences had been very positive, and she was “very impressed with the quality of the sessions.”
What are the downsides of BetterHelp?
- There are no psychiatrists on staff, so clients cannot receive prescriptions for medications.
- BetterHelp therapists will not diagnose conditions.
- Your insurance may not cover the costs of BetterHelp.
- The platform doesn’t give its users control over the therapist it selects for them (though you can switch).
- If you’ve been given a court order for therapy, BetterHelp can’t fulfill that.
- The platform may be difficult to use if you don’t have consistent access to the internet or phone services or a private space for therapy sessions.
How we researched BetterHelp
To fully understand BetterHelp’s platform, we analyzed the company’s website to gain as much information as we could and researched reviews on BetterHelp. We read customers’ comments and looked at how other trustworthy websites scored BetterHelp.
The goal of our editorial team is to be a trusted ally in your journey to wellness. Therefore, all of our content is editorially independent, and we keep a healthy separation between our business and editorial teams.
We also have our medical affairs team review our articles to verify that the information written is medically accurate and aligned with current standards of care.
Two of our employees, Healthline associate Heather Riesebeck and “Vivian”, used BetterHelp for longer than a month, and their experience is mentioned throughout this review. We are using a pseudonym for Vivian to protect her privacy.
Heather and “Vivian” (she/her) are two of our employees who received free services for BetterHelp to provide a hands on review of their experience. Heather’s mission was to continue working on her symptoms of OCD while exploring personal growth with therapy services. Vivian wanted to explore the trauma she faced in her childhood and how that’s affecting her personal relationships.
Risebeck has been to therapy for more than four years, so she had high expectations while testing BetterHelp. Vivian, on the other hand, had bad experiences with therapists in the past, so there was a sense of generalized anxiety about the whole process. She said the start up process for BetterHelp was very easy.
You can connect to BetterHelp on your computer, tablet, or smartphone. Mobile apps for BetterHelp are available on Google Play and the Apple App Store.
To get you started, BetterHelp asks you to complete a questionnaire about why you’re seeking therapy, as well as information about the conditions or issues you’re living with, plus your preferences regarding a therapist (i.e., age, gender, religion, language). Both of our tests loved these options. Heather, particularly found the registration process very easy, and amenable. “I was [also] able to elaborate beyond the multiple choice questions to share more details, but this was an optional aspect of the survey.”
An algorithm will pair you with a licensed therapist based on your answers. This process helps narrow down the options to get a therapist who best meets your needs. According to BetterHelp, getting paired with a therapist takes about 24 hours or less. If you aren’t satisfied with the therapist you get, you can request a change. The platform makes it simple to find a new match.
Communicating with your therapist
Both Vivian and Heather were matched almost immediately, under 3 hours after signing up, “which I was not prepared for!” Vivian says. “The therapist then messaged me pretty much straight away, and I could view their credentials, specialties, and a little bit about them through the chat interface.”
Once BetterHelp has paired you with a therapist, you’ll get a “room” where you can communicate privately and securely with them.
You can choose to do your therapy sessions via video chat, phone call, live chat, or messaging similar to email. Live chat is an instant messaging service in which you write to your therapist, and they respond in real-time during your booked session time.
If you want to communicate with your therapist outside your scheduled therapy sessions, you can message them, and they will message you back. This method is like email, so it’s not a real-time chat.
Types of treatment with BetterHelp
In general, BetterHelp says its services can work well for people looking to improve their quality of life. The company states that its therapists can help with issues such as depression, stress, anxiety, trauma, and more.
There’s also an option for group therapy, known as groupinars. BetterHelp’s group sessions tend to contain about a dozen individuals, and the focus of the sessions generally revolves around substance use disorders, relationship problems, grief, and more.
If you decide to try BetterHelp, rest assured that your therapist will be a trained and certified specialist. The company works with psychologists, licensed professional counselors, clinical social workers, and marriage and familiy therapists that all have at least 3 years of experience in the field. There’s also a requirement of 1,000 hours of practice, according to the company website.
After matching with their therapists, Riesebeck and Vivian were able to click on their therapists’ names and view their profile that shares their education, experience, and specialties. Heather’s therapist provided her information on “professional work, a brief bio, counseling style and philosophy, motivation for what she does, and options for communication.”
BetterHelp says employed therapists are licensed and accredited. All have a master’s or doctoral degree in the area they specialize in. In addition, therapists must have received certification from the professional board in their state, which requires standard education, exams, and practice.
A subscription to BetterHelp ranges from $65 to $95 a week. The company will bill you every 4 weeks. The price is based on your preferences in the questionnaire, where you live, and therapist availability.
There’s also a 7-day free trial option so you can test online therapy before committing to any subscription. Even once you subscribe to a plan, you can cancel your membership at any time if you’re unsatisfied.
In addition, you can choose to request financial aid from BetterHelp, according to anecdotal sources. There’s often a reduced fee for qualifying clients, which might include:
- people living with disabilities
- low-income households
- individuals impacted by COVID-19
Health insurance, Medicare, or Medicaid doesn’t cover the cost of therapy from BetterHelp. However, if your insurance provider offers mental health benefits, you may want to look into whether they will cover BetterHelp and their terms.
Does BetterHelp accept insurance?
BetterHelp doesn’t work with insurance providers, but their payment plans are relatively affordable and straightforward. Financial aid is available to users who can’t afford the standard price.
According to the company website, BetterHelp uses a 265-bit encryption system that keeps user information confidential and compliant with patient data protection laws. However, under guidance by state, therapists may be required to share personal information when necessary. For example, if you pose a threat to yourself or another individual, the BetterHelp therapist will need to provide your information to the proper people, according to each state’s guidelines.
When you sign up with BetterHelp, you don’t have to enter your full name. Instead, you can choose a nickname your therapist can call you.
Also, the platform will request emergency contact information from you, which your therapist will use only if they think you or someone else may be in danger.
BetterHelp has an overall positive reputation. The Better Business Bureau, a nonprofit organization that posts a company’s consumer ratings online, showed a rating of 4.09 out of 5 stars for BetterHelp, with 387 reviews at the time of this writing.
Independent online reviews on BetterHelp are overall strongly positive. However, some note that their insurance didn’t cover their BetterHelp subscription cost.
BetterHelp does collect data on its clients, but it doesn’t sell this data for marketing. The only data BetterHelp collects is:
- website and specific website page visits
- clicked links
- account registration personal information
- transactional actions
- login activity
Though BetterHelp has been beneficial for some of their clients, there are controversies that call into question BetterHelp’s privacy policies, qualifications of their therapists, and use of their marketing.
In March of 2023, the Federal Trade Commission released a notice that BetterHelp had been releasing its’ customers private and sensitive data to advertising platforms, and that the company was asked to pay $7.8 million to “consumers to settle charges that it revealed consumers’ sensitive data with third parties…for advertising.”
There were also some cases of influencers using affiliate links for BetterHelp, earning a commission for every time one of their followers started using BetterHelp’s therapy services.
On BBB’s website, there are multiple complaints that mention and discuss how the therapist a client was assigned wasn’t helpful at all. Newsweek also wrote a piece about how many users had therapists who were late, didn’t show up, or didn’t focus on their client’s needs at all.
Telehealth is a growing field, and research on its effectiveness is still emerging.
Telehealth is web-based healthcare in which a healthcare professional and a person seeking treatment interact remotely via voice or video chat, or text.
A 2019 study assessed the effectiveness of BetterHelp for treating depression.
It found that 37.8% of participants had improved significantly, 62% had a partial response, and 19.8% were classified as being in remission after receiving therapy from BetterHelp for 3 months.
The researchers suggested that web-based psychotherapy like from BetterHelp showed promise for helping people overcome barriers to getting therapy.
Research on telehealth has shown it may be effective for people with many mental health conditions.
A 2016 review of high quality studies found that internet-delivered CBT sessions with a therapist reduced various anxiety symptoms at least as much — and sometimes more than — in-person CBT sessions with a therapist.
BetterHelp also notes that one of the advantages of e-counseling is that you can always look back at the messages you’ve exchanged with your therapist. This way, you can refresh your memory about any advice or insights you’ve discussed.
Most online reviews of BetterHelp appear to be positive.
At the time of publish, BetterHelp has a 4.5 star review on Trustpilot based on 7,005 reviewers. The BetterHelp app received 4.8 stars from more than 100K reviewers on the App Store. On Google Play, the BetterHelp app received 4.6 stars from more than 47,000 reviewers.
Vivian and Heather’s overall experience was also positive. Both really liked how flexible it was to schedule and reschedule appointments. “BetterHelp sent me weekly emails to let me know of my therapist’s availability, which I really liked. It was easy to log in and choose a slot,” Vivian said.
Heather has had to reschedule her appointments a few times, and she said it was very easy to do. Also, “if I went a while without a session,” she says, “my therapist would reach out to see how I was doing and try to get me thinking about my goals again.”
Heather also loved the options of having multiple communication options. She has talked with her therapist through live phone calls, but she appreciated having other options “so [she] could have care that balanced [her] needs with [her] availability and capacity to participate.”
Both Vivian and Heather liked their therapists and the safe space they provided. Vivian had a bad experience before with therapy, so she didn’t have particularly high hopes. “But I found the patient-lead approach really calming and appreciated teh autonomy of being able to choose my own therapist, which I didn’t have in my previous experience.’
Heather appreciated her therapist’s capacity to create a nonjudgmental and thought-provoking space, and she says she has “left each session with a very useful takeaway.”
BetterHelp is an entirely online therapy service, so there are some key differences to keep in mind when comparing online and in-person therapy. One is not better than the other, but the experience can be quite different.
The main upside of online therapy with BetterHelp is that BetterHelp tends to be a more affordable option than in-person therapy.
While in-person therapy provides only live sessions, generally once a week, BetterHelp provides more frequent communication options.
For instance, BetterHelp gives clients the option to communicate with a therapist via messaging several days a week, in addition to a virtual live therapy session.
Since there’s no commuting for online therapy, it tends to be easier to fit into clients’ schedules than in-person therapy.
Matching with a therapist
Often the most challenging part of beginning therapy is finding a therapist. Since BetterHelp is online, there are more therapists to choose from, and finding a compatible therapist may take significantly less time and effort.
Still, keep in mind that BetterHelp initially matches you with a therapist and doesn’t allow you to choose from several options right from the start.
The biggest downside of online therapy is that there can be technical issues that disrupt a virtual therapy session. A glitch from your computer or drop in the Wi-Fi signal is not ideal when you’re opening up to a therapist about your personal life.
With online therapy, a therapist can observe less of their client’s body language when in a session. Even if a therapy session is a videoconference, therapists generally only see from the shoulders up.
Therapists often rely on their client’s body language to assess their emotions.
BetterHelp and Talkspace are both online therapy providers.
Here’s a brief overview of how they compare:
|$240–$360 a month
|$260–$396 a month
• group therapy
|Age groups served
|adults ages 18 and older
|teens and adults
|• live video chat
• live phone call
• live chat
|• phone, video, or written message
• 1–4 live sessions for higher packages
BetterHelp tends to be a better option for clients who want affordable live virtual therapy sessions. In contrast, Talkspace may be a better option for those interested in messaging their therapist daily and want the ability to have medication prescribed to them.
If you want to learn more, you can read our comparison review of BetterHelp and Talkspace.
You may benefit from BetterHelp if you:
- need flexible scheduling
- are seeking counseling for adult individuals, couples, or groups
- have limited mobility or find it hard to leave the house
- may find it hard to travel to a physical clinic location
- have limited availability during typical opening hours
- are caring for children
- have a lower budget
- don’t have mental health insurance coverage
- want to remain anonymous with your therapist
- are new to therapy and are figuring out what you need
On the other hand, you may not find BetterHelp useful if you:
- are living with a severe mental illness
- aren’t comfortable using computers
- are in a crisis
- have thoughts of suicide or hurting others
- are living with substance use disorder or experiencing withdrawal symptoms
- want to get a medication prescription
- feel unsafe or have urgent needs — if this is the case, consider contacting crisis services
- don’t have a reliable internet connection
Yes, BetterHelp connects users with licensed mental health professionals who can provide psychotherapy through online channels.
Therapy sessions at BetterHelp are typically 30 minutes, though some therapists may allow for longer sessions upon request.
Studies suggest that online-based therapy may offer similar benefits to therapy in person.
BetterHelp is one of the largest providers of online counseling services. The company offers a secure, easy-to-use platform and qualified therapists. The subscription cost may be lower than in-person sessions with a qualified therapist.
In addition, web-based therapy offers users the chance to access a therapist from anywhere at any time of day or night and switch therapists to help you find the right fit.
Some people may prefer the experience of working with a therapist in person.
However, for those who want to give web-based therapy a try, BetterHelp is a good option. The company offers a free 7-day trial, so you could consider signing up for this to sample the service at no cost to see if it may be a good fit for you.