Have you ever gone back and forth between two meals depicted on a menu, unable to make up your mind? If researchers had been tracking your eyes at that moment, they probably could have predicted which dish you would choose.
A new study published in the journal Psychological Science suggests our gaze influences our decisions when we are faced with two visible choices. But rather than simply choosing what we look at the longest, our gaze tends to intensify our desire for choices we already like.
“We don’t necessarily choose something just because we look at it more, as some researchers have suggested. If we look at something we feel neutral about, our attention will have little effect,” said Dr. Ian Krajbich, co-author of the study and assistant professor of psychology and economics at Ohio State University.
“But if we look at something we already like, our attention makes us like it even more in that moment.”
For example, if you’re looking at two candy bars in a vending machine, and you like them both but prefer the one with peanut butter slightly more than the one with just chocolate, you’ll usually choose the one with peanut butter — but not always.
“We can use eye tracking to predict when people are going to go against their usual preference,” Krajbich said. “When someone spends more time looking at their less-valued but still liked item, it amplifies how appealing it is.”
Another interesting finding was that people tended to make their decisions more quickly when they liked both of their two choices, Krajbich said.
“That is surprising to some scientists. The thought is that the quick decision should come when you’re choosing between two items you feel neutral about, because why would you care?” he said.
Still, the findings show we tend to struggle more when deciding between neutral items but choose quickly between two liked items.
“When both items are good, your attention plays a larger role in your decision and you choose more quickly.”
For the research, the team analyzed data from six eye-tracking studies involving a total of 228 people, some from their lab and some from other researchers.
In the Krajbich lab, most of the eye-tracking studies involved food choices. Participants start these studies by rating how much they would like to eat over 100 different foods. Then the researchers present participants with pairs of the foods on a computer screen and ask them which one they prefer at that moment.
Eye-trackers measure what is looked at before the participants make their choices. At the end of the study, participants actually received one of the foods they chose.
“What we find is that how long they look at items is not correlated with their ratings — so it is not the case that they are simply looking more at items they rated higher,” Krajbich said.
“But we found that the amount of attention participants give does predict which food they are going to choose, above and beyond their ratings.”
The findings suggest that product marketing will have the biggest effect on items you already like, he said. If you’re looking at two brands of an item you like at a store, the package that grabs and holds your attention will probably have an edge when you’re deciding which to buy.
Marketing can actually backfire when you’re forced to buy a product you don’t like.
“An older paper shows that if you have to choose from two disliked items, the item that gets more attention is less likely to be chosen,” Krajbich said.
Overall, this new study shows that the link between attention and choice is more complex than previously believed, he said.
“More attention doesn’t always translate into us choosing a particular item.”
Krajbich conducted the study with Stephanie Smith, a graduate student in psychology at Ohio State.
Source: Ohio State University