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Bosses Who Can’t Put Down Smartphone Risk Losing Employees' Trust

Bosses Who Can’t Put Down Smartphone Risk Losing Employees’ Trust

Supervisors who can’t tear themselves away from their smartphones while meeting with employees risk losing their employees’ trust and, ultimately, their engagement, according to new research.

The new study from researchers at Baylor University’s Hankamer School of Business examines “boss phubbing” — boss phone snubbing — which the researchers define as “an employee’s perception that his or her supervisor is distracted by his or her smartphone when they are talking or in close proximity to each other” and how that affects the supervisor-employee relationship.

“Our research reveals how a behavior as simple as using a cellphone in the workplace can ultimately undermine an employee’s success,” the researchers say in the study, which was published in the journal Computers in Human Behavior. “We present evidence that boss phubbing lowers employees’ trust in their supervisors and ultimately leads to lower employee engagement.”

The research is made up of three studies that surveyed a total of 413 people, both employees and supervisors. In each study, participants were asked to respond to statements that assessed the nature of their work, levels of trust, and engagement.

Examples of survey statements included, “My boss places his/her cellphone where I can see it when we are together,” “When my boss’ cellphone rings or beeps, he/she pulls it out even if we are in the middle of a conversation,” and “I can rely on my supervisor to keep the promises he/she makes.”

The study found that 76 percent showed a lack of trust in a supervisor who phubbed them, while 75 percent showed decreases in psychological meaningfulness, psychological availability, and psychological safety.

The lack of trust and decreases in those key areas led to a five percent decrease in employee engagement, according to the researchers.

“Employees who experience boss phubbing and have lower levels of trust for their supervisor are less likely to feel that their work is valuable or conducive to their own professional growth, and employees who work under the supervision of an untrusted, phubbing supervisor tend to have lower confidence in their own ability to carry out their job,” said Meredith David, Ph.D., an assistant professor of marketing. “Both of those things negatively impact engagement.”

“Phubbing is a harmful behavior,” added James A. Roberts, Ph.D., a professor of marketing. “It undermines any corporate culture based on respect for others. Thus, it is crucial that corporations create a culture embodied by care for one another.”

According to David, employees and supervisors cannot be fully present in face-to-face interactions when distracted by their smartphones.

“Developing the self-control to put away your smartphone in favor of meaningful, distraction-free interactions with your supervisor, and other coworkers will yield benefits that far outweigh that text message, unread email, or social media post,” she said.

The study also offered several steps that managers can take to change the culture and mitigate the negative effects of smartphone use:

  • Create a culture in which supervisors do not feel pressure to immediately respond to emails and messages from their superiors while meeting with their employees.
  • Structure performance criteria in a manner that motivates bosses to build healthy superior-subordinate relationships. This might include annual ratings by their subordinates.
  • Train supervisors and employees on the importance of face-to-face interactions and sensitize them to the potentially negative consequences of phubbing on employee attitudes and engagement.
  • Set formal smartphone policies by setting clear rules for smartphone use, access and security — and detail specific consequences for violating those rules.

As smartphones become more ubiquitous, the researchers said there is a need to continue to study the implications in the workplace.

“Given that smartphone use in the workplace is nearly universal and has become an integral mode of communication, it is crucial that researchers investigate the impact of smartphone use in the workplace on career choices and adjustment,” they said in the study.

“Today’s employees face the real possibility that, left unattended to, smartphone use may complicate their careers by undermining vocational adjustment and lowering their job engagement.”

Source: Baylor University
Photo: Meredith David, Ph.D., assistant professor of marketing in Baylor University’s Hankamer School of Business. Credit: Baylor University Marketing & Communications.

Bosses Who Can’t Put Down Smartphone Risk Losing Employees’ Trust

Janice Wood

Janice Wood is a long-time writer and editor who began working at a daily newspaper before graduating from college. She has worked at a variety of newspapers, magazines and websites, covering everything from aviation to finance to healthcare.

APA Reference
Wood, J. (2018). Bosses Who Can’t Put Down Smartphone Risk Losing Employees’ Trust. Psych Central. Retrieved on November 24, 2020, from
Scientifically Reviewed
Last updated: 8 Aug 2018 (Originally: 16 Dec 2017)
Last reviewed: By a member of our scientific advisory board on 8 Aug 2018
Published on Psych All rights reserved.