Have you ever wanted to tell someone about a tough day at work but felt nervous about calling a friend to share what’s going on?
New research suggests technology in the form of online social networks may help people who feel apprehensive about one-on-one interactions. This relatively new communication channel was found to help people regulate emotions during times of need.
The study is available online in the Journal of Consumer Psychology.
“When people feel badly, they have a need to reach out to others because this can help reduce negative emotions and restore a sense of well-being,” said Dr. Eva Buechel, a professor in the business school at the University of South Carolina.
“But talking to someone face-to-face or on the phone might feel daunting because people may worry that they are bothering them. Sharing a status update on Facebook or tweet on Twitter allows people to reach out to a large audience in a more undirected manner.”
Sharing short messages to an audience on a social network, called microblogging, allows people to reach out without imposing unwanted communication on someone who might feel obligated to respond.
Responses on online social networks are more voluntary. To test whether people are more likely to microblog when they feel socially apprehensive, Buechel asked participants in one group to write about a time when they had no one to talk to at a party, while the control group wrote about office products.
Then she asked the participants who had an online social network account to log in and spend two minutes on their preferred social network. When the time ended, she asked people if they had microblogged. The results showed that those who had been led to feel socially apprehensive were more likely to microblog.
To explore who is more likely to microblog, Buechel conducted another experiment in which one group of participants watched a clip from the movie “The Silence of the Lambs,” while the control group watched clips of pictures from space.
Then they answered questions about how likely they were to express themselves in three different forms of communication: microblogging, in person or direct message (a private online message to an individual).
Finally, she asked people to answer a series of questions that measured their level of social anxiety in a variety of situations.
Buechel discovered that people who were higher on the social apprehension scale were more likely to microblog after they had experienced negative emotions (as a result of watching the “Silence of The Lambs” clip).
People who were low on the social apprehension scale, however, were more interested in sharing face-to-face or via direct message after watching the scary clip.
“There is a lot of research showing that sharing online is less ideal than having communication in person, but these social networks could be an important communication channel for certain individuals who would otherwise stay isolated,” she said.
She acknowledges that there is a danger for those who start to rely on social media as their only form of communication, but when used wisely, microblogging can be a valuable means of buffering negative emotions though social interaction.