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Managers Need Training on Compassionate Care for Staff

Managers Need Training on Compassionate Care for Staff

A new UK study suggests the vast majority of managers believe they need training on being compassionate and considerate toward their staff.

Specifically, in a study led by Dr Fiona Beddoes-Jones, an occupational psychologist, eighty percent of managers felt a need for training on how to genuinely care for their staff. This revelation was presented by Beddoes-Jones at the British Psychological Society’s Division of Occupational Psychology annual conference, in Liverpool.

Researchers studied over 300 managers/leaders and found the majority of respondents were dissatisfied with the level of warmth and care displayed at work and believed that their well-being would be improved if there was more “love”.

A breakdown of the findings reveals a surprising dilemma between the sort of environment people wanted to work in and the management style of the manager managing them.

A total of 70 percent of respondents reported that they would prefer a “collaborative & supportive” working environment, yet only 26 percent said that they wanted a manager who was “nurturing and kind” or “unconditionally supportive”.

“People want clarity from a logical and pragmatic manager, but they also want to feel that a manager and the organization genuinely care about them and that is often what is missing. In the drive for performance management the human touch gets overlooked,” explained Dr Beddoes-Jones, “and as they say, people don’t care how much you know, until they know how much you care.”

The research was conducted with over 300 manager/leaders recruited via a number of business social media groups (including CIPD, IoD, and BPS).

Nearly 90 percent of respondents worked within the UK and 44 percent were male. Participants were aged between 51-65 (48 percent), 36-50 (38 percent) and 26-35 (seven percent).

Source: British Psychological Society/EurekAlert

Managers Need Training on Compassionate Care for Staff

Rick Nauert PhD

Rick Nauert, PhDDr. Rick Nauert has over 25 years experience in clinical, administrative and academic healthcare. He is currently an associate professor for Rocky Mountain University of Health Professionals doctoral program in health promotion and wellness. Dr. Nauert began his career as a clinical physical therapist and served as a regional manager for a publicly traded multidisciplinary rehabilitation agency for 12 years. He has masters degrees in health-fitness management and healthcare administration and a doctoral degree from The University of Texas at Austin focused on health care informatics, health administration, health education and health policy. His research efforts included the area of telehealth with a specialty in disease management.

APA Reference
Nauert PhD, R. (2018). Managers Need Training on Compassionate Care for Staff. Psych Central. Retrieved on December 3, 2020, from
Scientifically Reviewed
Last updated: 8 Aug 2018 (Originally: 6 Jan 2017)
Last reviewed: By a member of our scientific advisory board on 8 Aug 2018
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