Managers Need Training on Compassionate Care for Staff

A new UK study suggests the vast majority of managers believe they need training on being compassionate and considerate toward their staff.

Specifically, in a study led by Dr Fiona Beddoes-Jones, an occupational psychologist, eighty percent of managers felt a need for training on how to genuinely care for their staff. This revelation was presented by Beddoes-Jones at the British Psychological Society’s Division of Occupational Psychology annual conference, in Liverpool.

Researchers studied over 300 managers/leaders and found the majority of respondents were dissatisfied with the level of warmth and care displayed at work and believed that their well-being would be improved if there was more “love”.

A breakdown of the findings reveals a surprising dilemma between the sort of environment people wanted to work in and the management style of the manager managing them.

A total of 70 percent of respondents reported that they would prefer a “collaborative & supportive” working environment, yet only 26 percent said that they wanted a manager who was “nurturing and kind” or “unconditionally supportive”.

“People want clarity from a logical and pragmatic manager, but they also want to feel that a manager and the organization genuinely care about them and that is often what is missing. In the drive for performance management the human touch gets overlooked,” explained Dr Beddoes-Jones, “and as they say, people don’t care how much you know, until they know how much you care.”

The research was conducted with over 300 manager/leaders recruited via a number of business social media groups (including CIPD, IoD, and BPS).

Nearly 90 percent of respondents worked within the UK and 44 percent were male. Participants were aged between 51-65 (48 percent), 36-50 (38 percent) and 26-35 (seven percent).

Source: British Psychological Society/EurekAlert