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Communications Technology Can Create Problems for Deployed Soldiers, Families

Communication Technology Can Trap Soldiers/FamiliesTechnological advances now allow soldiers and their families unprecedented communication access. However, researchers are learning that this linkage can also have negative consequences.

A new study by University of Missouri researcher Brian Houston, Ph.D., suggests active military personnel and their families would benefit from guidelines for best use of modern communications.

“Deployed soldiers and their families should be aware that newer methods of communication, especially texting, can have unintended impacts,” said Houston.

“The brevity and other limitations of text messages often limit the emotional content of a message. The limited emotional cues in text messages or email increases the potential for misunderstandings and hurt feelings. For example, children may interpret a deployed parent’s brief, terse text message negatively, when the nature of the message may have been primarily the result of the medium or the situation.”

In the study, published in the Journal of Loss and Trauma: International Perspectives on Stress and Coping, the frequency and quality of communications between soldiers and their families were examined. Researchers then matched the communication with the emotions and behaviors of military children and spouses.

Investigators discovered children who had the greatest degree of communication with a deployed parent showed the greatest number of behavioral problems and emotional troubles.

Houston suggested this may be because when kids are having a hard time they may be most likely to reach out to a deployed parent. But that can cause a conflict for the soldier between the roles of warrior and parent.

“Bad news from home can distract a soldier from their duties and double their stress load,” said Houston. “A soldier can end up dealing with both the strain of warfare and concerns about a distant child.”

On the other hand, children with a deployed parent who talked about deployment with a brother or sister tended to exhibit positive outcomes, according to the study.

Houston suggested this shows the importance of children experiencing parental deployment having an opportunity to connect with other kids in the same situation.

Houston suggested deployed parents may wish to identify opportunities for their children to connect with other young people whose parents serve in the military.

The problems with communications between soldiers and their families weren’t limited to the time during deployment. Distinct challenges arose before, during and after deployment, according to the study. Upon returning home, soldier-parents faced difficulties in communicating their experiences from wartime with their families.

“Children can tell when a parent is troubled,” said Houston.

“For soldiers stressed by memories of war or readjustment to civilian life, it helps to talk to children about what is going on. Obviously you do not want to overwhelm children with information that is not age-appropriate, but if a parent is having difficulties and no one is talking about it, then children may often feel that they are in some way to blame for the parent’s situation or that the parent is angry with them.”

Researchers plan to use the research to develop communication best practices for military personnel and their families.

Houston hopes such guidelines can help military families utilize modern communication technologies to help cope with deployment and the subsequent return to civilian life.

Source: University of Missouri

Soldier texting with his phone photo by shutterstock.

Communications Technology Can Create Problems for Deployed Soldiers, Families

Rick Nauert PhD

Rick Nauert, PhDDr. Rick Nauert has over 25 years experience in clinical, administrative and academic healthcare. He is currently an associate professor for Rocky Mountain University of Health Professionals doctoral program in health promotion and wellness. Dr. Nauert began his career as a clinical physical therapist and served as a regional manager for a publicly traded multidisciplinary rehabilitation agency for 12 years. He has masters degrees in health-fitness management and healthcare administration and a doctoral degree from The University of Texas at Austin focused on health care informatics, health administration, health education and health policy. His research efforts included the area of telehealth with a specialty in disease management.

APA Reference
Nauert PhD, R. (2018). Communications Technology Can Create Problems for Deployed Soldiers, Families. Psych Central. Retrieved on September 28, 2020, from
Scientifically Reviewed
Last updated: 8 Aug 2018 (Originally: 19 Mar 2013)
Last reviewed: By a member of our scientific advisory board on 8 Aug 2018
Published on Psych All rights reserved.