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Trust in Health Care System Continues To Decline

Trust in Health Care System Continues To Decline Health reform, where are you? A new report shows that mistrust among patients, providers and insurers continues to grow, potentially resulting in declining individual health and rising overall health care costs.

“Over the last 15 years, the health care system has changed, and increasingly patients’ interactions are with the system, not just an individual doctor. We found that persons who were more mistrustful of the health care system were more likely to delay needed care or postpone receiving care, even when they perceived they needed it,” said lead author Thomas LaVeist, Ph.D.

LaVeist is director of the Hopkins Center for Health Disparities Solutions at the Johns Hopkins Bloomberg School of Public Health. The study appears in the latest issue of Health Services Research online.

Using a 17-question phone survey, the researchers asked 401 primarily African-American Baltimore residents about their use and trust of health care services.

Patients who had doubts about the provision of medical care were less likely to take medical advice, keep a followup medical appointment and fill a prescription. Less-trusting patients also reported that they were more likely to postpone necessary medical care.

“Mistrust of the health care system leads to patients delaying treatment, so when they do enter into the health care system, they’re encountering the system when they’re further along and more expensive and difficult to treat,” LaVeist said.

In addition, distrust of the system increases the likelihood of malpractice and decreases adherence to treatment plans, since these patients might be less likely to follow medical advice. These issues could lead to worse outcomes for patients and increased costs, LaVeist said.

The author’s conclusions about patient suspiciousness and racial disparities are consistent with results from previous research, said Chanita Hughes Halbert, Ph.D., of the Penn Center for Population Health and Health Disparities at the University of Pennsylvania.

“However, as noted by the investigators, they were not able to examine the effects of mistrust on health care utilization within each racial group,” Halbert said.

“Ultimately we need to deal with this trust issue by training providers as well as others who encounter patients. This is a health system problem, and we need to find ways to make patients more trusting of health care institutions in general. The next step is determining what ways we can engender more trust among patients,” LaVeist said.

The study authors received support from the Agency for Healthcare Research and Quality, the Russell Sage Foundation and the National Center on Minority Health and Health Disparities.

Source: Health Behavior News Service

Trust in Health Care System Continues To Decline

Rick Nauert PhD

Rick Nauert, PhDDr. Rick Nauert has over 25 years experience in clinical, administrative and academic healthcare. He is currently an associate professor for Rocky Mountain University of Health Professionals doctoral program in health promotion and wellness. Dr. Nauert began his career as a clinical physical therapist and served as a regional manager for a publicly traded multidisciplinary rehabilitation agency for 12 years. He has masters degrees in health-fitness management and healthcare administration and a doctoral degree from The University of Texas at Austin focused on health care informatics, health administration, health education and health policy. His research efforts included the area of telehealth with a specialty in disease management.

APA Reference
Nauert PhD, R. (2018). Trust in Health Care System Continues To Decline. Psych Central. Retrieved on January 21, 2019, from
Scientifically Reviewed
Last updated: 8 Aug 2018
Last reviewed: By a member of our scientific advisory board on 8 Aug 2018
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