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When Things Go Wrong in Massachusetts, Fire the Employees, Not Carney Hospital

When Things Go Wrong in Massachusetts, Fire the Employees, Not Carney HospitalMental health care in Massachusetts is sometimes a hit or miss proposition. Especially if you’re poor or indigent, or may present a danger to yourself or others.

For the 14-bed locked hospital unit at Carney — now owned by Steward Health Care — it apparently was such a “miss” proposition that they ended up sacking the entire staff. Yes, you heard me — all 29 psychiatric nurses and mental health counselors were let go about a month ago.

Is it possible that 29 different professionals really were responsible for the four complaints? Or is this a perfect example of incompetent management and senior hospital executives covering their asses, and trying to put the best foot forward to keep their beds licensed by the state?

Gee, I wonder.

The four complaints were serious and pointed to serious deficiencies in oversight and training at Carney:

State child protection investigators concluded that four of the complaints were valid, based on interviews and other information. In one case, a mental health counselor allegedly assaulted a 16-year-old female patient. In another, a counselor reportedly assaulted a 15-year-old male patient. One of those incidents involved a sexual assault, Carney officials said.

A third validated complaint, of neglect, involved an apparent relationship between two patients — a 15-year-old boy and a 16-year-old girl — indicating a lack of proper supervision on the unit.

The Department of Mental Health also investigated the three cases and found that staff “acted in a manner that was dangerous, illegal, and inhumane,’’ according to the agency’s letters describing the findings, which were obtained by the Globe through a freedom of in formation request.

The people responsible for these abuses should’ve already been fired. And not only fired, but brought up on criminal charges.

So who advised Bill Walczak, president of Carney Hospital, to make the move to fire his entire psychiatry staff? Was it an expert panel of mental health professionals or consultants who came in to systematically and objectively evaluate the program based upon interviews and data?

Of course not. It was based upon the opinion of a private attorney’s law firm. Yes, lawyers recommended firing the entire staff. One can only guess as to the rationale, but I’d assume “limiting liability” was near the top of the list.

The firings didn’t just affect the people who worked with the patients. Also fired were two top managers (it’s not clear if this affected all of the managers on the unit or not), the vice president of patient care services and the nurse manager of psychiatry.

The nurses, for their part, say the concerns they had brought to the attention to this same management over the years were largely ignored:

For years the nurses expressed their concerns about the unsafe/unsatisfactory environment and the lack of management leadership. For the most part the nurses were ignored,’’ the letter said.

Which begs the question — if you have caring, devoted staff who are doing the best they can with limited resources, and they bring problems to management, and management largely ignores them, why are you firing the nurses not responsible for the abuse?

Why not simply focus on the staff who are problematic and have a record of performance problems at work? Why not simply focus on the managers and senior executives who failed to listen to their own staff’s recommendations and concerns?

It seems that in an attempt to bring catharsis and clean house, the baby may have been thrown out with the bathwater. Instead of focusing on just the most problematic staffers and managers, the lawyers recommended firing everyone.

The Massachusetts Department of Public Health should consider doing the same to Steward’s Carney Hospital. Fire them (revoke their license for these psychiatric beds), and find another hospital group of competent mental health professionals who can take over the job in a responsible manner that doesn’t require the sacking of an entire hospital unit in order to “fix” abuse problems.

Read the full article: Complaint tally grows at Carney psych unit

This article was edited on 12 Jul 2011 to reflect nuances in wording.

When Things Go Wrong in Massachusetts, Fire the Employees, Not Carney Hospital

John M. Grohol, Psy.D.

Dr. John Grohol is the founder of Psych Central. He is a psychologist, author, researcher, and expert in mental health online, and has been writing about online behavior, mental health and psychology issues since 1995. Dr. Grohol has a Master's degree and doctorate in clinical psychology from Nova Southeastern University. Dr. Grohol sits on the editorial board of the journal Computers in Human Behavior and is a founding board member of the Society for Participatory Medicine. You can learn more about Dr. John Grohol here.

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APA Reference
Grohol, J. (2018). When Things Go Wrong in Massachusetts, Fire the Employees, Not Carney Hospital. Psych Central. Retrieved on October 28, 2020, from
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Last updated: 8 Jul 2018 (Originally: 23 Jun 2011)
Last reviewed: By a member of our scientific advisory board on 8 Jul 2018
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