I am so sorry that you have been treated in such a dismissive way and hope you have been able to find an alternative means for getting medication. Each facility, if it is an agency, hospital, or community organization, has a regulatory body governing their legal and ethical guidelines. There isn’t enough information in your email for me to know what type of facility it is, but once you find out you should be able to find out how they are regulated.
Each clinician (such as a physician or nurse practitioner) also has a regulatory body and you can find out from them what their advice is. The state typically has a consumers board that issues the licenses for the practitioners and they can be of help.
Finally, your insurance company may have some guidelines and suggestions as they are ultimately the ones that pay providers. Letting them know about your situation might be helpful because if they can keep track of those agencies and practitioners that have come into question.
Wishing you patience and peace,
Proof Positive Blog @ PsychCentral