Computer information systems in hospitals: What works and what doesn't?The success or failure of a hospital's computer information system (CIS) for physicians to request lab tests and results and to prescribe treatments for in-patients depends on whether physicians accept or resist the system's implementation. Lapointe and Rivard analyze the reactions to CIS implementations at 3 hospitals to understand better why physician resistance is often high and why implementations may fail.
In a related commentary, Zitner maintains that resistance is not due to power and politics but rather to the fact that physicians often end up having less time to spend with patients.
p. 1563 Getting physicians to accept new information technology: insights from case studies
-- L. Lapointe, S. Rivard
p. 1583 Physicians will happily adopt information technology
-- D. Zitner
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