World of Psychology

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Study: Miscommunications in email chalked up to egocentrism

By John M. Grohol, PsyD
Founder & Editor-in-Chief

E-mails and egos

Justin Kruger, PhD and his colleague Nicholas Epley, PhD, of the University of Chicago, have published research that helps explain why these electronic misunderstandings occur so frequently. In a study in the December Journal of Personality and Social Psychology (Vol. 89, No. …

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