Have you ever been hurt by an unapologetic person? Most of us have. When this happens, it hurts, but we intuitively know the importance of forgiving the person anyway — for our own sake — simply to free ourselves from the heavy burden of resentment.
But still, we deeply crave the words “I’m sorry.” These simple words have the power to deliver nearly instant relief and help us drop our guard. Why is this? What exactly goes on in the heads (and hearts) of people who are at the receiving end of “I’m sorry?”