2 Comments to
Johns Hopkins: When a Survey Isn’t Really Research

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  1. Tacky.

  2. To all:
    This is Jeff Nelligan with the Marketing and Communications Department of Johns Hopkins Medicine. First, as uncomfortable as it was to hear, we appreciate Dr. John Grohol’s piece (above) on the 2009 Health America Survey. The Survey is something about which we are exceedingly concerned. Second, to those individuals who have posted here, we offer our apologies for the confusion it has caused you and your families.

    Now, here’s how we are rectifying the matter: First, we have ordered our White Papers publisher, Medizine, to stop distributing the surveys, and that was done in mid-February. Second, Medizine has set up a toll-free line — 1-800-829-0422 — staffed with customer service representatives that will help resolve your complaints. Third, Johns Hopkins Medicine is working to clarify the relationship with Medizine in the areas of promotion, ordering, billing, and fulfillment of all Medizine products that carry the Johns Hopkins brand.
    Again, we apologize for the confusion caused by these Surveys and hope we regain your trust in the future.
    Jeff Nelligan
    Senior Director for Strategic Communications
    Johns Hopkins Medicine

 

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