Listening isn’t the same as hearing someone speak. And it’s not as natural or automatic as many people think.
In fact, most of us make mistakes when listening to others. For instance, we might be more concerned with being heard and voicing our own perspective, according to Mudita Rastogi, Ph.D, a licensed marriage and family therapist in Illinois.
“Often, people come to the conversation with an agenda… When they think they are listening, they are only waiting to get their point across.”