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5 Ways to Respond to a Complainer at Work


We’ve all encountered them at some point – and maybe, at times, we’ve even been one of them: that person at work who corners you in the hallway only to protest a new policy, wail about the inadequacies of a co-worker, grumble about pay or whine about the lack of lumbar support in their office chair.

Most of the time, the easiest way to deal with these encounters is to simply tolerate the grumbles and complaints. But at some point, the objections, peevishness and continual negativity become too much to handle; they begin to detract from your work day, impact your mood and leave you feeling drained at the end of the work day.

According Robert Sapolsky, an author and professor of neurology and neurological sciences at Stanford University, exposure to negativity can disrupt learning, memory, attention and judgment (The Wall Street Journal, September 12, 2012).

 

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