I’m a very impatient person, and standing in a slow-moving line is one of those very small, maddening aspects of life that drives me crazy. As often happens, however, when I learned more about the experience, it became more interesting to me.
I happened to read a paper by David Maister, The Psychology of Waiting Lines. The piece is aimed at people who operate stores, restaurants, doctors’ offices, and other places where people fuss about being kept waiting. Of course, most of us are the ones standing in line, not the ones controlling the line, but I was fascinated by getting this insight into my own psychology.
Maister’s main point is that the actual time we’re waiting may have little relationship to how long that wait feels. Two minutes can pass in a flash, or two minutes can feel interminable. Here are eight factors that make waits seem longer…
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