“Thank you for calling customer service! My name is Summer. How can I help you?”
Wait, it’s after 5 pm. And this is the internet, not a phone. And I’m at my kitchen table, not in my drab fabric-walled cubicle. And I’m not wearing a headset. Let me switch hats for a moment and return to being a writer for the next few minutes.
Tomorrow, I celebrate my last day of working in a customer service call center. (Despite the rumors, it’s not an easy gig.) Over the past few years, I’ve been called some less-than-savory names through the phone lines. A few customers have threatened me. Even more have called me a liar, played psychological games with me, and screamed words that their grandmothers would be ashamed to hear.
Lesson learned: contacting a customer service call center sometimes brings out the worst in us. Here are a few tips to lower the stress level (for both parties!) in a customer service interaction.
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