I’m a big fan of Elizabeth Bernstein‘s work in the Wall Street Journal, and she wrote an interesting piece, “How Well Are You Listening? We’re naturally bad listeners, even with loved ones; steps to avoid burn-out.”
Here are some of the key steps she outlines, for being a better listener:
1. Look for hints that a person wants to talk — and signal your willingness to listen. My husband rarely wants to “talk,” but when he does, I put my book down flat in my lap, to show that I’m paying close attention (and to prevent myself from sneaking a look at the page).