Recently I was out to dinner with some friends. The restaurant was packed, and clearly the wait staff was missing a person or two. Our server was taking care of a huge section of the restaurant and was quite frazzled. His stress came across as frustration.
“What can I get for you?” he said in a rushed, distracted, agitated tone which communicated that he was viewing our party as an imposition at the moment.
I felt immediately a bit put-off. But then I looked around, noticed his situation, and felt a wave of empathy for this young man who was in over his head.