If there’s a word people in the top ranks of human capital are buzzing about these days, it’s resilience. I get asked all the time what it means — followed by questions about how to get more of it.
I’ve done lots (and lots) of reading and thinking and speaking about resilience. I’ve watched it in action, experienced it myself, and heard more than one person oversimplify it (“The ability to bounce back,” for instance), while hearing others attempt to explain it biologically and psychologically (and go on far too long).
The fact is, resilience in a person is far more than a tough-as-Teflon surface or rubbery resolve that helps you rebound from stress or disappointment.