“Hunger does crazy things to you,” was the comment made by an employee interviewed on the Today Show segment, “Pains in the Office.” While physical hunger is one reason employees pilfer lunches, I suspect that employees who steal from each other have a different kind of hunger.
If your office is experiencing a rise in the number of stolen lunches, you are not alone. Recently several call center managers told me that they’re getting a lot more “stolen lunch” complaints. It’s no coincidence that these are the same managers who are plagued by low employee morale.
Low morale can have disastrous effects. When employees are dissatisfied and chronically unhappy they are less committed to delivering great customer service. Low employee engagement translates into sub-standard productivity, too many customer complaints, low customer satisfaction scores, negative turnover, and high operating costs.
If you have an employee morale problem, you have an employee engagement problem. Start by measuring engagement with a survey. I predict that one of the things you will learn from the survey results is that your employees yearn for a different, more personalized type of support from their immediate supervisor. When supervisors provide each employee with the right blend of coaching and mentoring, they feel more valued. When front-line employees feel valued, they make their customers feel valued.