You have to love your cell phone provider. Just got a call from Sprint PCS, which is my cell phone provider. The nice woman introduced herself to me, identified who she was calling for, and then, “wondered if I might be interested in adding a line and get a free phone for my account?” I said no, and please take me off of your marketing call list. She replied, “Oh, this isn’t just a marketing call, I also wanted to check to see if you were having any problems with your service?”
Sprint PCS, time to get a clue. I’m your customer. Please don’t annoy me on my cell phone with a marketing call and then tell your poor sales associates to “cover up” their marketing attempt with a lame “Oh, we’re just checking in on you” excuse. If something was wrong with my service, I would call you. I don’t need you to proactively bother me at work with a marketing call. It’s this kind of stupid stuff that makes people change cell phone providers.
Sorry for the rant… telemarketers annoy me to no end (despite being on the do not call list, that doesn’t stop companies you have a current relationship with from bugging you).
(1 votes, average: 5 out of 5)
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2 Comments to
“Sprint PCS Marketing Call on Cell Phone”
It’s a good thing you did not add-a-phone. In the event of an early cancellation, you would be charged an early disconnect fee for each line. After 7 years I couldn’t stand dead zones anymore and changed to Cingular. Sprint charged me $150 for each phone I had and refused to discuss any possiblilty of reducing the charge. If you do not have a Sprint contract just say no. You can do better, a lot better.
After going through 3 Sprint PCS customer service agents this morning, and 3 last month, I vowed I would leave a BLOG warning for other unwary cellphone subscribers about Sprint PCS.
WARNING: Sprint PCS never provides their customers with a bonafide copy of the Account Information Agreement after negotiations. The Agreement will always have an error in it: Either deleting a service, such as free first incoming minute, or adding a service, such a roaming charges. You’re forced to argue with Sprint PCS customer service agents continuously each time a bill arrives.
Since you won’t ever be provided with a copy of the Agreement you negotiated, you have to call them every month and get bandied from one service agent to the next, month after month.
BEWARE before signing up for 2 years of monthly harranging.
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Last reviewed: By John M. Grohol, Psy.D. on 20 Jan 2005
